Terms and Conditions

1    VARIATION OF TERMS AND CONDITIONS

All quotations are made and all orders accepted only on the following terms and conditions unless confirmed in writing by Loksafe Ltd.

2    THE SUPPLIER

The supplier is Loksafe Ltd, to whom payments should be made. Hereafter referred to as ‘Loksafe’.

3    THE BUYER

The buyer is the name shown on the order/quotation. The buyer is responsible to Loksafe for payment.

4    ORDER

All orders placed are subject to acceptance by Loksafe. Where part or full payment is required, monies must be received and cleared through the bank before a contract is established.

5    CANCELLATION PRIOR TO DELIVERY

Cancellation requires prior written consent of Loksafe. A cancellation fee will be required of 10% plus any unrecoverable costs. There are no refunds on ‘Specials’ (ie. bespoke designed products, non-standard products, etc).

6    TIMED DELIVERY

We will do our best to make a delivery to you on a specified morning or afternoon but times cannot be guaranteed.

7    RETURNS

Loksafe must be notified of goods which are to be returned as soon as reasonably practical. Returns shall only be accepted at Loksafe’s discretion and a handling charge of 20% of the price shall be levied against any returns except where Loksafe has dispatched the goods incorrectly. The goods must be returned to Loksafe in the same condition as they were dispatched. The buyer shall be responsible for all carriage charges relating to the returning product and any replacement. There are no refunds on ‘Specials’ (ie. bespoke designed products, non-standard products, etc).

8    PRICE

Price is as specified in the quotation and/or confirmation of order; whichever is the later date. Unless otherwise specified, price does not include carriage.

9    DELIVERY ARRANGEMENTS

Where deliveries or site work is involved all prices quoted and acknowledged are on the basis of free access and unimpeded working, during normal working hours, unless otherwise agreed in writing. Additional works found necessary at the time of installation/service will be agreed with the buyer and charged for.

10    DESCRIPTION OF GOODS AND SERVICES

  1. Company policy is one of constant improvement and it therefore reserves the right to alter any part of the specification of products and services without notice or
  2. All descriptive specification and drawings, particulars and dimensions forwarding specifications issued by Loksafe are approximate Copyright in all such specifications and drawings are reserved and remain the property of Loksafe.

11    EXCLUSIONS

Unless specifically stated in the quotation, redecoration and making good of decorations/paint work etc. disturbed during installation of equipment are excluded.

12    INVOICE QUERIES

Invoices must be queried within the first 7 days of the date on the invoice. If no query is submitted within this time frame, it will be taken as acceptance of the invoice.

 

13    DAMAGE IN TRANSIT

Damage, loss or shortage in transit must be notified to the   haulage contractor and Loksafe in writing at the earliest practical opportunity and in any case within 3 working days of receipt of goods. In the event of non-delivery of any goods, this must be reported in writing to Loksafe at the earliest practical opportunity  and in any case within 7 working days of receipt of the invoice, quoting the invoice number and all relevant details. Loksafe accept no responsibility whatsoever for loss, damage, shortage or non- delivery unless the above is carried out.

14    DESPATCH AND TRANSIT

Times quoted for delivery and/or despatch are to be treated as estimates only and are not the essence of the contract and Loksafe shall not be liable in any manner whatsoever for failure to deliver and/or despatch within the stated time.

15    PASSING OF OWNERSHIP OR PROPERTY

Unless agreed in writing, the title in all equipment whether installed or not shall remain with the supplier until the whole purchase price has been paid. None withstanding the retention of ownership by Loksafe risk passed to the buyer is responsible for the safe keeping of the goods and will indemnify Loksafe against loss by fire, theft or any other cause, until the goods have been paid for.

16    FORCE MAJEURE

Loksafe shall not be liable for delay or non-delivery due to acts of God, lock-outs, labour disturbances, stoppage or other action by employees or third parties; in contemplation or furtherance of any dispute; or owing to any inability to procure products required for completing the contract; or for riots, malicious damage, civil commotion, trade disputes, government action, fire, floods, drought, break down of machinery, war or any other cause beyond Loksafe’s control.

17    CONSEQUENTIAL LOSS

Loksafe cannot be held liable for any consequential losses, damages, costs or expenses or other claims experienced by the buyer/customer due to equipment failure; late or non-delivery of goods or services; Loksafe’s negligence or that of its employees, agents and associates or any connection which may arise with the supply of goods or services.

18    WARRANTY

Goods and services supplied by Loksafe are supplied with the following warranty:

  1. Upon receipt by Loksafe of notice in writing on any alleged defect within 12 months from the date of delivery of goods, the company will replace or repair free of charge any item of the equipment requiring repair or replacement by reasons of defective material or workmanship.
  2. The warranty shall not apply to:
    1. Any part damaged by fair wear and tear, neglect, maltreatment, improper use or
    2. Any item that has been altered, repaired or serviced during the warranty period other than by Loksafe.

19    PREVAILING LAWS

Any contracts through the acceptance of these terms and conditions shall be governed by the Laws of England.

20    TERMS OF PAYMENT

Payment is due prior to order and attendance by either credit card, cheque or BACs. Where a credit account is held all Goods and Services supplied shall be paid within 30 days from the date they are invoiced.